Privacy Policy

At Nelha Makelaars, we value your trust and take your privacy seriously. As a financial services provider based in Sasolburg, South Africa, we’re committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your details when you interact with us—whether it’s through our website, a phone call, or in person. Our goal is to keep things transparent and straightforward, so you know exactly what’s happening with your information.

1. Who We Are

Nelha Makelaars is a registered Financial Services Provider (FSP 27132) located at 8 Collins Str, Sasolburg, 1947. We offer insurance, investment, and fiduciary services to clients across South Africa. You can reach us at 016 973 3736, 065 681 5404, or info@nelha.co.za. This policy applies to all personal information we handle as part of our services.

2. What Information We Collect

We only collect what we need to help you with your financial goals. Here’s what we might gather:

Personal Details: Your name, phone number, email address, and physical address (like when you fill out our contact form or call us).
Financial Information: Details about your insurance needs, investment plans, or estate planning (e.g., when we tailor a solution for you).
Website Use: Basic info like your IP address or browsing activity if you visit our site (to keep things running smoothly).
Communication: Notes from our chats—whether by phone, email, or the “Request a Call Back” form—so we can follow up properly.
We get this info directly from you when you reach out, sign up for a service, or ask for advice.

3. How We Use Your Information

We use your details to:

Provide and manage our services—like getting you the right insurance or setting up a trust.
Contact you with updates, quotes, or responses to your inquiries (e.g., a call back when you ask for one).
Meet legal requirements as a registered FSP under the Financial Sector Conduct Authority (FSCA).
Improve our website and services (e.g., seeing what pages you visit most).
We won’t use your info for anything unrelated to what we do, and we’ll always keep your needs in mind.

4. Who We Share Your Information With

We don’t sell or give your details away for fun. We only share when it’s necessary, like:

Trusted Partners: Companies like Santam, Momentum, or Old Mutual, who help us deliver your insurance or investment products.
Legal Duties: If the law or FSCA asks us to share info (e.g., for audits or compliance).
Our Team: Our 8-person crew in Sasolburg, who work together to support you.
Anyone we share with has to follow strict privacy rules too.

5. How We Protect Your Information

We take steps to keep your details safe:

Digital records are stored securely with passwords and encryption.
Physical files (like signed forms) are locked away in our Sasolburg office.
We only keep your info as long as we need it—either to provide your service or meet legal rules (usually 5 years under POPIA).
If something goes wrong (like a data breach), we’ll let you know as soon as we can and fix it fast.

6. Your Rights Under POPIA

You’ve got control over your info. Here’s what you can do:

Ask to See It: Request a copy of what we have on you.
Fix It: Let us know if something’s wrong, and we’ll update it.
Say No: Tell us to stop using your info (unless the law says we have to keep it).
Delete It: Ask us to remove your details when we don’t need them anymore.
Just reach out to Pieter Nel, our primary contact, at 073 777 4776 or pieter@nelha.co.za to make a request.

7. Cookies and Our Website

Our site might use cookies—small files that help it work better. These could track how you use the site (e.g., which services you click on) so we can make it easier to navigate. You can turn cookies off in your browser, but some features might not work as well. We don’t use cookies to spy—just to improve your experience.

8. Changes to This Policy

If we update how we handle your info, we’ll post the new version here on our website. Check back now and then, especially if you’re a regular client. This policy started on March 09, 2025, and we’ll let you know if anything big changes.

9. How to Contact Us

Questions about your privacy? We’re here to help. Get in touch with us:

Phone: 016 973 3736 or 065 681 5404
Email: info@nelha.co.za
Address: 8 Collins Str, Sasolburg, 1947
We’ll get back to you as soon as we can—because at Nelha Makelaars, your peace of mind matters.